Jour 1:

• Accueil et connexion
• Fondation
• PCT Model
• ADKAR Model
• Processus en 3 phases de Prosci:
Phase 1 – Prepare Approach
• Contrôle des connaissances

Jour 2:

• Révision du jour 1
• Processus en 3 phases de Prosci:
  Phase 1 – Prepare Approach
• Processus en 3 phases de Prosci:
  Phase 2 – Manage Change
• Contrôle des connaissances

Jour 3:

• Révision du jour 2
• Processus en 3 phases de Prosci:
  Phase 2 – Manage Change
• Processus en 3 phases de Prosci:
   Phase 3 – Sustain Outcomes
• Présentations des projets
• Prochaines étapes et Évaluation
• Remise des diplômes

Remarque sur les exigences relatives aux temps :

Vous devez être en ligne pendant environ 8 heures chaque jours pour le temps dédié au cours. De plus, vous devez effectuer 1 heure d’apprentissage personnel en fin de journée 1 et 2.

European Open Enrolment Training Courses - Cancellation Policy

1. All requests must be submitted by the Participant in writing (copying in the Purchaser where different) to the email address provided on the Course confirmation email from the Company. All requests are subject to the approval of the Company which shall be final.
2. If written cancellation notice is received by the Company the following cancellation terms will apply:

Calendar Days before the Course Start Date

• 31 days or more: 100% of the Course Charges are fully refundable or transferable to an alternative Course date.
• Between 30 and 15 days: 100% of the Course Charges are non-refundable. 75% can be transferred to a subsequent Course within a 12-month period. The Company will retain a 25% change fee.
• 14 days or less: 100% of the Course Charges are non-refundable. 50% can be transferred to a subsequent Course within a 12-month period. The Company will retain a 50% change fee.

3. In order to maintain the quality and effectiveness of the Services the Company reserves the right to cancel or amend Courses at any time and undertakes to provide the Participant and/or Purchaser reasonable notice where practical. The Purchaser’s sole remedy will be a refund of the Participant Course Charges for the specific Course. Where the Participant is not the Purchaser, the Participant shall not be entitled to compensation, costs or damages arising from such cancellation.